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About QFBA
Why QFBA

The Team


Meet the Team

Fernanci

Fernanci Rebustillo

Program Administrator

Fernanci has worked all her life in Operations – 16 years in Fashion Retail, 3 years in QFCA and 5 years in QFBA. She can’t see herself working in any other department. She loves the chaos, the challenge, the rush, the deadlines, the problem solving, our customers’ satisfied faces and even their complaints! Believe it or not, Fernanci has learned the best customer service practices by listening to complaints than to praises. 

As Program Administrator, Fernanci is responsible for all program delivery logistics. Being around customers most of the day, she has learned that they are the most important visitor on our premises. They are not dependent on us. We are dependent on them. They are not an interruption in our work but the purpose of it. They are not an outsider in our business but part of it. We are not doing them a favor by serving them. They are doing us a favor by giving us an opportunity to do so. And Fernanci will always be grateful of this opportunity that QFBA will make a difference in our customers’ journey to further their careers through our courses.
 

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