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Change Management

Start Date:
10 Dec 2018
3 Days
QAR 4050

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Change Management Training is important in today’s professional world as organisational change is more the norm rather than the exception. More than ever, work roles and organisations are in a state of flux with changes in structure, re-deployment, return to work, redundancy and personal crisis. Hence it is important to understand the change management process and learn some important change management tools.

Change takes place on three different levels:

  • the Individual
  • the Team
  • the Organisation

Organisational change management has to happen at all three levels as they are interrelated.

This Change Management Training Program is geared toward teaching the change management process as well as some change management tools and principles that can support managers, consultants and other change facilitators to fulfill their mission: to initiate and sustain change processes.

Emphasis is placed on the people part of Change. How to deal with denial and resistance and then encourage exploration and build commitment to change? Participants are encouraged to use their own ‘Change Objective/Situation’ and numerous opportunities are given for them to apply the concepts.

Upon completion of this course, participants will have an understanding of:

  • Prepare an effective change management strategy
  • Master strategies for building support for the planned change
  • Learn how to use WIIFM (the individual motivators for change) effectively
  • Understand everybody's personal change journey
  • Develop a change management & communications plan
  • Gain methods for leading change project status meetings, how to celebrate a successful change and sharing the results & benefits of the change
  • Learn how to use the four states of Appreciative Inquiry (AI) effectively
  • Master strategies for aligning people with change, appealing to emotions & facts
  • Describe the importance of resiliency in the context of change
  • Implement strategies to foster resiliency
  • Describe the importance of flexibility in the context of change
  • Develop strategies to foster flexibility

Target Audience
Senior Management (GMs, Senior Managers, VPs) wanting to successfully implement and manage change

Pre-requisite knowledge for the course may be obtained through prior certified learning o experiential learning at the workplace. Please consult with your line manager, training manage or equivalent.

Minimum Prerequisites
Participants should be involved in change initiatives in their organizations

Course Structure
This course will use interactive training methods including a combination of lecturing, group discussion/exercises; case studies; role-play activities; and video-based learning

Program Contents
Module 1: Preparing for Change

  • Defining your strategy
  • Building the team

Module 2: Identifying the WIIFM

  • What's in it for me?
  • Building support

Module 3: Understanding Cycle of Emotions for the  Individual

  • Denial
  • Avoidance
  • Passive acceptance
  • Challenged
  • Committed

Module 4: Managing the Change

  • Developing a change management plan
  • Developing a communication plan
  • Implementing the plans

Module 5: Gaining Support

  • Gathering data
  • Addressing concerns and issues
  • Evaluating and adapting

Module 6: Making it all Worthwhile

  • Leading status meetings
  • Celebrating successes
  • Sharing the results and benefits

Module 7: Using Appreciative Inquiry

  • The four stages
  • The purpose of AI
  • Examples and case studies

Module 8: Bringing People to your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module 9: Building Resiliency

  • What is resiliency?
  • Why is it important?
  • Five easy steps for the leader and individual

Module 10: Building Flexibility

  • What is flexibility?
  • Why is it important?
  • Five easy steps for the leader and individual

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