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Problem Solving and Decision Making Skills

Start Date:
10 Dec 2017
QAR 5400
Course Name:  Problem Solving & Decision Making Skills
Course Information
Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today’s decision makers must use a variety of thinking styles, methodologies and creative processes.
To solve a problem, it requires strong analytical and decision making skills   be it personal or official. Though many of us might naturally have this skill, it is necessary to have stronger problem solving skills to overcome tricky situations on the office and business front.
Being able to creatively use problem solving strategies is an important to business as problems are a part of every business. There are those that are part of everyday business and those that affect long-term strategic direction. In whatever form they may arise; one thing is certain, problem solving must be dealt with at a root cause level. Successful businesses have come to learn how to view and deal with problems by developing effective problem solving skills.
In this course, you develop your skills as a critical thinker and problem solver. You learn to leverage your personal thinking preferences using tools and techniques based latest thinking.
Upon successful completion of this course, the participants should be able to:
  • Define problem solving.
  • Differentiate between different types of problems.
  • Apply eight different problem solving techniques for any problem situation.
  • Implement two effective planning implementation techniques.
  • Apply a six-step problem solving model within any problem situation.
  • Understand why problem solving can sometimes fail within organizations.
Target Audience
  • Managers, Supervisors and Team Leaders
  • Business Professionals who can improve their problem solving techniques
  • New Managers within an organization
  • Anyone involved in the management of a project which is set to have a high impact on their organization
  • Anyone who wants to enhance their problem solving skills
Course Structure
The training will be divided into three phases:
  • Phase 1: Diagnostic phase (Observing staff performing their job for the purpose of identifying the knowledge, Skills and Attitude gaps).
  • Phase 2: Equipping the staff with underpinning knowledge (Setting Standards and Best Practices applied within similar public and private organizations).
  • Phase 3: Coaching sessions (each staff will be coached individually and action plan produced with target dates agreed jointly between the trainer and the staff for the purpose of improvements and monitoring). 
Course Facts
Duration:  3 Days
Dates: Feb 5-7, 2017 & Apr 2-4, 2017
Course Fee: QR 5,400
Program Content
Module 1: Why Problem-Solving And Decision-Making Methods?
  • Decision style
  • Barriers to effective decisions
  • Causes of poor decisions
  • Types of problems and decisions
Module 2: Problem Solving Identification & Prioritisation
  • The 6-step problem solving model
  • Setting goals & identifying constraints
  • Generating alternative solutions
  • Gathering, recording, structuring, and analyzing data
  • Evaluation techniques
  • Planning and implementation
  • Monitoring and assessment
Module 3: The Natural Barriers to Creative Problem Solving & Decision Making
  • Emotional state
  • Mental shortcuts
  • Patterning
  • Bias and assumptions
  • Mind set
  • Need for explanations
  • Narrow focus
  • Stubbornness
Module 4: Creativity & Problem Solving
  • The role of creative thinking in problem solving
  • Blocks to creativity and how to overcome them
  • Keys to enhance individual creativity
  • Idea Generating - Generating creative & useful ideas, approaches and solutions
Module 5: Problem Solving & Decision Making Tools 
  • Mind Mapping
  • Brainstorming
  • Brain writing
  • Root cause analysis techniques
  • Ishikawa's Fishbone Concept
  • Six thinking hats
  • Lateral Thinking Techniques
  • SWOT analyses

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